CMA set to examine bookmaker terms and conditions

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Account restrictions, promotions and withdrawal issues under review

  PICTURE: Steve Nash  

 By Bill Barber 6:56AM 21 OCT 2016 

THE competition authorities are set to launch an inquiry into bookmaker terms and conditions, it has been reported.

Friday’s edition of The Times newspaper reports the Competition and Markets Authority will examine areas such as account restrictions, promotions and customers having problems withdrawing winnings.

Expectations that the betting industry would face an investigation of its use of terms and conditions have grown this year.

Gambling Commission chief executive Sarah Harrison said in a speech in September to the World Regulatory Briefing: “Operators have much more progress to make yet in the way they handle customer complaints, ensure advertising is clear, and develop the terms and conditions under which they serve customers.”

There have also been a rash of complaints about bookmaker terms and conditions upheld by the Advertising Standards Authority in recent months.

Quoted in The Times, Remote Gambling Association chief executive Clive Hawkswood said: “If there are faults on the industry’s part then it’s right that the Competition and Markets Authority shines a light on them and that we can collectively learn lessons from that. I don’t believe the inquiry will find widespread failings.

“However, we will obviously co-operate with the CMA and stand ready to work with them and the Gambling Commission to implement any necessary improvements that are required.”

 
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